IT Support Specialist
Position Summary: Chapman Engineering, base location in the San Antonio area, has immediate opening for a part-time IT support specialist with a minimum of 3 years of IT support related experience. This is a part-time position supporting 3 locations. This position is responsible for installation and support of software and hardware, end user training, and network troubleshooting. Relies on experience and judgment as well as pre-established procedure and instructions to support information assurance, and risk management activities.
Responsibilities and Duties:
Upgrade hardware and software as needed.
Maintains computer hardware and software license inventory.
Maintain servers, email system, and backups.
Research and purchase new hardware and software.
Troubleshoot and resolve issues (on-site and remote) related to technical difficulties with hardware, software, and the network.
Perform remote configuration of PCs, wireless mobile devices, printers, and networks.
Co-ordinate with other offices and third parties when appropriate.
Act as product expert for end user applications/systems.
Interface with infrastructure, database, development, and third party personnel.
Actively document and contribute to ongoing process improvement.
Ability to complete multiple simultaneous projects in a timely manner.
Performs other duties or special projects as assigned.
Work with the GIS group.
Strong communication, interpersonal, and analytical skills.
Ability and desire to provide excellent customer service to internal customr.
Expert knowledge of Microsoft applications including Office Business Premium applications, and SharePoint (knowledge of GIS products a plus).
Must have extensive knowledge of Microsoft Server operating systems, Active Directory, backup strategies, and file permissions.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Associate degree or equivalent in computer related field.
Working knowledge of troubleshooting and providing help desk support.
Understanding of software installation techniques.
Client hardware knowledge and diagnostic skills.
Knowledge of MS Windows operating systems, MS Office Suite, and MS Exchange technology.
Knowledge of DNS, DHCP and strong TCP/IP skills including WAN/LAN connectivity skills
3 years IT Support
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